In addition to managers being able to select multiple departments in the reports, is there any sight of a allowing managers of one department to pull report data of other departments they are not a member of? There was mention quite a while back.
Currently, as many have mentioned, we can't give access to reporting (give Manager role) as it exposes admin functions such as full access to the user's node etc. If we could a least put them in a new department, with a different "manager" extension number to login with, then at least we could limit access to editing extensions in other departments etc.
We have tried give them the role, and they have proven, that training them to not edit, add, delete items in admin nodes exposed, other than reporting, just doesn't work. Even the nicest, capable users think they are being "helpful" and change things.
This is especially true for systems 3CX partners manage fully (IT, configuration) for the clients. There's essentially two types of managers: the client business managers who need access to reports, recordings, Receptionist role features, office hour overrides, inputting holiday schedules etc. All of the things to run the business.
But that's a completely different role than managing the phone system from a configuration, technical, IT aspect.
Since v20, we've been managing pulling and scheduling reports for client systems which is an added burden, but a necessary trade off for not having the risk of changes to the system.
This reminds me, Receptionist role, clear and assign extensions option on the Teams page, has also been an issue for the same reasons.
Educating Receptionists hasn't been 100% successful. Then we get support tickets "we lost extension 1000 and all their recordings".
Ideally that would be better if separate rights in the view tab settings and or disable globally in System\Options if the system isn't used in a hotel environment.
Thanks guys. So much progress on v20!
