3CX Update 6 Alpha: Improved Call Data Records & Reports

[nikolascx]

4 new call reports, improved filtering across inbound & outbound, user activity & call distribution.​

As promised in our last reporting update, the much anticipated Update 6 Alpha brings a rewritten CDR mechanism and new reports. It cost us more time - but in return you have a better base to work from, with even more call data insi...

Continue reading the Original Blog Post.

 

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[SweetAction]

Does anyone have more info for

• Remote access for troubleshooting

 

[SteveITS]

They added "Remote Access" in the dashboard in u5, to log in as "the current user"...not sure if the bullet point just notes that or if it means they tweaked it.

 

[SweetAction]

They added "Remote Access" in the dashboard in u5, to log in as "the current user"...not sure if the bullet point just notes that or if it means they tweaked it.

Understood

In u5:

u6 has a new option for request support:


I was asking what happens. In my NFR (what I use to run Alpha's), I get the following error:


Hence me asking for more information,

 

[SteveITS]

Ah, I caught up. I expect that's for a support ticket, and we don't get support for NFRs. Would be nice if that pointed to the linked partner. (which may cut down on tickets for 3CX...)

 

[richiewhite]

• Ability to disable Operator Extension

It's like you knew it was my birthday! (recently)

I've found the option, haven't tested the behaviour yet, does it change the default voicemail prompt, or simply disable the * to transfer?

 

[richiewhite]

• Ability to disable Operator Extension

It's like you knew it was my birthday! (recently)

I've found the option, haven't tested the behaviour yet, does it change the default voicemail prompt, or simply disable the * to transfer?

No need to reply here, I've tested the behaviour and can confirm the default voicemail prompt is replaced to not prompt a caller to press *.

 

[UCMUserAZ]

Nice! Updated to this u6 Alpha with no issues seen.

 

[tronic]

Continue reading the Original Blog Post.

I assume all the new reports data has to populate, as I get no data from the new reports?

 

[Nico.K]

I assume all the new reports data has to populate, as I get no data from the new reports?

yes, it seems that only calls after the update are visible in this new reports.

 

[N_G]

It shouldn't be like that so we will have to check...

 

[Evolute IT]

It shouldn't be like that so we will have to check...

I can confirm that a call received 15min before doing the update 6 is not showing in my Inbound Calls report nor user activity.

 

[AndreasPo_3CX]

@ConceptsWeb Yes, this is expected for new reports. Only new calls will populate these reports.

 

[N_G]

To clarify, all existing reports will look at old and new data.

The new reports added in update 6, which rely on new features implemented in the new data sets, will only work on the new data only.

 

[Benedikt Machens]

The "Request support" button will create a 3CX ticket. Is it possible, if the system is linked with a partner, that this will redirect to our support page? If someone of our customer clicks "Request support" an creates a 3CX ticket, they will get the answer "Please contact your partner". Thats may a bit frustrating ;-)

 

[ChrisHumphreys]

Will update 6 remote Call Flow Designer limitation from 3CX Hosted? I know it was mentioned as coming in an earlier v20 update post?

 

[edossantos_sipcaller]

Will update 6 remote Call Flow Designer limitation from 3CX Hosted? I know it was mentioned as coming in an earlier v20 update post?

This is already available in U5.

 

[devlin]

Can there be a bit of an enhancement to the call cost per Dept. I see there is a limit set to 20 departments or it could be the limit in the selection box. Does anyone know how to edit that part or will we get this in the future?

 

[devlin]

Can there be a bit of an enhancement to the call cost per Dept. I see there is a limit set to 20 departments or it could be the limit in the selection box. Does anyone know how to edit that part or will we get this in the future?