3CX v15.5 and Yealink Shared Parking > Transfer Failed Call on HOLD

[jim_p]

Hello Community.

Got stumped during implementation of a 3CX v15.5 fully patched system today. Hoping for some help from the guru's.

Phones are All T46S Yealinks on latest firmware.

Sample inbound logic.
DID 555-555-0101
DID 555-555-0102

Sample Phone Config.
Account 1 X 101
Account 2 X 201

Ring Group 1 X 201
Members: 101,102,103
Ring Group 2 X 202
Members: 201,202,203

Calls recieved on 555-555-0101 go to ring group 1
Calls recieved on 555-555-0102 go to ring group 2

BLF Config - Same across every phone reguardless of extension.
BLF 1 - Shared Park 1
BLF 2 - Shared Park 2

Issue Description:
Call 1 incoming is picked up from ring group 1 by extension 101.
Call 2 incoming call to ring group 1 while user is active on the call (extension is set to accept calls from ring groups)
Call 1 is placed on Shared Park1 successfully by pressing BLF Shared Park1
User then Picks up Call 2 by pressing SoftKey Answer and are successfully connected.

When User Attempts to Place Call 2 on Shared Park 2 by pressing BLF Key Shared Park 2 the phone displays Cannot transfer and then displays HOLD. the caller hears the on hold music and shared park 2 is not lit indicating the call was not successfully transfered to the shared park 2 extension.

Perhaps I am missing something as this behavior occurs in the same way "transfer failed" on Account 2.

Any help is greatly appriciated.

 

[NickD_3CX]

Have you set the BLF 2 to line 2? If you answer from line 2, the DSS key you press must park the call using line 2, not line 1.

Can't test this theory as its a non-3CX supported scenario as you have manually configured the phone, but it's worth checking.

 

[jim_p]

Hey NickD
Appreciate the response.
I have checked the BLF configuration (which is provisioned from 3cx provisioning for Account 1 using the phone template provided from 3cx)
On the Phone they point to Shared Park 1 / SP 1 / Line 1 and Shared Park 2 SP 2 Line 1. on Account 1
Double checked the Account 2 on the Phone (which is the identical configuration in 3cx as it relates to BLF Keys)
They point to Shared Park 1 and Shared Park 2 in the 3cx console BLF Configuration
On the Phone they point to Shared Park 1 / SP 1 / Line 1 and Shared Park 2 SP 2 Line 2. on Account 2.

Going to do some additional testing and let you know if that is what caused this failed transfer.

 

[jim_p]

worked like a charm.

3cx did not properly provision the second line shared park as line 2.
After adjusting to Line 2 for SP2 everything works as it should