Solved 3cx v15.5 - QUOTA is the same for RECORDED CALS and VOICEMAILs?

[ANJOTI]

Sorry,

after read the article below, remains unclear if the parameter of 'RECORDINGS/QUOTA' in 'Days' will be applied for both 'Call Recorded' and also for 'VoiceMail' msgs since it shows only 'Automatically delete all recordings older than'.

"set up retention policies for both call recordings and voicemail messages to be deleted after a certain amount of days"

Since it shows 'policies' with 'S' I was expecting to have 02 different options in a way to set a QUOTA time (which means in days) for 'VoiceMail' recorded and another for 'RECORDED CALs'.

* Maybe the paramenter on the console should be updated to ''Automatically delete all recordings (calls and voice mail) older than"...

Useful article:
https://www.3cx.com/docs/manual/pbx-management/#h.regwb5464gsv/

 

[YiannisH_3CX]

Hello @ANJOTI

Please note that the voicemail settings for retention and quota are in a different location. You can find these options under Settings / Voicemail.

 

[ANJOTI]

Hi @YiannisH_3CX,

tks for advice, I found the 02 different options for quota in the following menus:

• Recordins/Quota
• Settings/VoiceMail/Quota

But we think that the article should be updated since it put on the beggining a index as "Set Retention Policies for your Voicemail and Call Recordings" but the instructions itself (almost on the end) is only for Call rec.

*** That post should be consider as 'SOLVED'

 

[YiannisH_3CX]

Glad to see the issue has been resolved and thank you for the feedback. I will see what can be done about the guide.