3CX v16 call recording / perpetual V.15.5

[georgi071]

hello

i had a perpetual licence for V.15.5 and then i was "pushed" to upgrade to a standard annually renewable licence in v.16 for free.
No one told me that recording will be missing from my setup in v.16, why?

what should i do now.

thanks
George

 

[StefanW]

Hello @gregori071,

your license maintenance expired in 30/10/2018 .
This would have not allowed you to upgrade to v16. As 4 and 8 SC Standards are now falling into our free tier, your key was converted into this free tier and you don't have to keep up the maintenance or pay us to use the PBX.

V16 has different features sets in its version (Standard, Pro and Ent) then v15. Call recording is one of them. https://www.3cx.com/ordering/pricing/

If you had kept up with your maintenance, then on upgrade to v16 we would have given you PRO as an upgrade for free to match the v15.5 feature set plus more. As you haven't, you remain standard.

I would recommend to get in touch with our customer service team (https://www.3cx.com/contact-form/ ) and check with our team possible options for you.

 

[georgi071]

Thanks for the quick response

I did ask before agreeing if I will be affected as far as functionality vs 15.5 version. No one advices about the loss of this function

My main concern was not to upgrade to v16. After all I was doing quite adequately my job with v15.5.

Had I known I could make an informed decision and not been pushed to another version to satisfy 3Cx sales and technical team.

this is not right.
Next thing is to cut me lose next year and say you need to pay to keep the version working.

it is not easy also to change software at his point. The resources are much needed.

Hope someone sees this and correct the issue.
Thanks