3CX V16 SOME YEALINK DEVICE APPEAR DUPLICATE

[thibaut]

Hello i've on 2 pabx with Yealink T42S and Yealink T19 E2 the problem we see the same device 2 times.
When we see this on the device screen the message is no services and the phone make nothing.
We have try to reset-remove-downgrade nothing the only solution at this time is make a manualy configuration to resolve the rpobelm at this time.
Is everyone have a solutions ?
We have contact 3CX support and we receive a mail who ask to make a wireshark capture like an automatic mail.
We think to make a downgrade but on other pabx we make a downgrade to resolve other problem and we remove automatique update and this morning those pabx are always return in 16 version.

 

[thibaut]

see the capture screen

 

[eddv123]

Possibly a bug, although I do recall seeing similar occurrences on earlier versions of 3CX.

Is it actually causing you an issue however ?

 

[thibaut]

Yes all device in double are out of services and we must make a manual configuration to use those devices

 

[eddv123]

OK then in that case you do need to do something about it. I would produce the Wireshark for 3CX, they are probably looking for double occurrences in the multicast and SIP traffic.

 

[YiannisH_3CX]

Hello @thibaut

Please create a ticket with our support department so they can look into the issue and see what is causing it. Without sufficient data i am afraid we can only speculate as to what is causing the issue.