Solved 3CX v18 Cloud - MAXCALLDURATION?

[daveatgower2]

We have almost completed moving our companies to 3CX v18 Cloud. However, one of our customers over the years since v12 has always complained to us about the 3 hours cut-off time for calls and in previous versions, we were able to change the MAXCALLDURATION, under Settings > Advanced > Custom Parameters.

Where is this in v18 Cloud? I have not been able to find it.

 

[ClaudioBassani]

It seems the installation in cloud does not allow the editing advanced parameters. Only the on premise installation allows it.

 

[ChrisC_3CX]

Just to clarify for anyone else reading this, this is indeed the case for 3CX Hosted instances only. Using a different hosting provider (Google Cloud, Amazon AWS, Azure, DigitalOcean, etc) will allow access to the 3CX parameters.

 

[NikosT_3CX]

@ClaudioBassani contact us privately with the key you want to do this and the time you want to setup and we will configure this for you.

 

[daveatgower2]

@ClaudioBassani contact us privately with the key you want to do this and the time you want to setup and we will configure this for you.

@NikosT_3CX

Thanks for taking care of this for us Nikos. I do have a quick question about it. How will this work for future updates since it's a custom parameter that you manually had to change? Will future updates overwrite the change and put it back as default?

 

[NikosT_3CX]

@daveatgower2 no it's something that does not get overwritten, its on purpose like this to not affect calls.