Hosted with 3CX - Explained
3CX hosting frees your time and resources as we manage your 3CX system for you.
3CX’s hosted service is provided by DigitalOcean that has 15 data centers worldwide and hosts over 78 million computing instances. Their SLA time is 99.99%. Please note that during system updates, i.e. upgrading to a newer version, your system may experience limited downtime. We will, however, inform you before taking any action.
Switching to Hosted
New customers can select between 3CX SMB - Small Business for less than 20 users and 3CX Hosted for a dedicated instance and above 20 users whilst initiating the 3CX trial.
Existing on-premise and private cloud installations can switch to hosted directly from the customer portal. Simply click on “Switch to Hosted” under “My Systems” and follow the steps. Read the manual here for more information on how to migrate. You can purchase a migration support ticket at any time in case of any issues.
3CX's hosting service is available in over 50 countries.
Support
What we will support:
What we do not support:
For such issues please contact your partner or open a support ticket.
Requirements / Limitations
Instances used
SIM. CALLS | MAX. USERS | vCPU | RAM (GB) | STORAGE (GB) | VOICEMAIL (GB) | RECORDINGS (GB) |
---|---|---|---|---|---|---|
Trials | 10 | 2 | 2 | 60 | 3 | N/A |
4 | 10 | 2 | 2 | 60 | 3 | 8 |
8 | 25 | 2 | 2 | 60 | 3 | 8 |
16 | 50 | 2 | 4 | 80 | 6 | 15 |
24 | 70 | 2 | 4 | 80 | 6 | 15 |
32 | 120 | 4 | 8 | 160 | 12 | 30 |
48 | 160 | 4 | 8 | 160 | 12 | 30 |
64 | 200 | 4 | 8 | 160 | 12 | 30 |
96 | 300 | 8 | 16 | 320 | 24 | 60 |
128 | 400 | 8 | 16 | 320 | 24 | 60 |
192 | 600 | 8 | 16 | 320 | 24 | 60 |
256 | 750 | 8 | 16 | 320 | 24 | 60 |