3cx v18 to v20 Update failure

[Khizar]

i am having issue with the update whenever i try to update from the 3cx dashboard it logs me out without an error and the next day I am still on V18. my 3cx is hosted on AWS lightsail and has 2GB ram 2cpu and 40Gb storage, anyone facing similar issue?

 

[TheodorosG_3CX]

Have you received the failed upgrade log file?

 

[Khizar]

Have you received the failed upgrade log file?

did not got any logs before but still trying multiple times, now i got a log, Event ID 10012 - Details = your 3cx Debian OS failed to update.
i have checked my Debian os and 3cx pbx both are up to date.
still trying but no luck

 

[TheodorosG_3CX]

Have you also seen the Checklist and FAQ before the upgrade to V20?
You are always welcome though to create a support ticket to check and advise further.

 

[Khizar]

Have you also seen the Checklist and FAQ before the upgrade to V20?
You are always welcome though to create a support ticket to check and advise further.

yeah checked all the things, and i dont see anything missing. created a ticket waiting for them to update.

 

[TheodorosG_3CX]

We will take it from there, thank you.