Solved 3CX v18 Update 3 - Import Failing

[ipt_dude]

We have been migrating from Call Manager for several months. After upgrading our 3CX PROD VM this past week, the process which has worked for months has not mysteriously failed.

We build everything in our 3CX TEST VM - which is the exact same version as our 3CX PROD. We then select the extensions in 3CX TEST and EXPORT them. Upon attempting to import them into 3CX PROD, we get the attached error message.

 

[ipt_dude]

We have been migrating from Call Manager for several months. After upgrading our 3CX PROD VM this past week, the process which has worked for months has not mysteriously failed.

We build everything in our 3CX TEST VM - which is the exact same version as our 3CX PROD. We then select the extensions in 3CX TEST and EXPORT them. Upon attempting to import them into 3CX PROD, we get the attached error message.

This was a duplicate MAC address issue. I wish the error message was more intuitive.

 

[SweetAction]

Glad you solved it. (For future errors -) Best I can offer/pro-tip is that based on your error I would look at line 19 in the import file and the MAC column. In your case it was because duplicate which isn't spit back from the system, but at least it's a starting point.

 

[ipt_dude]

Glad you solved it. (For future errors -) Best I can offer/pro-tip is that based on your error I would look at line 19 in the import file and the MAC column. In your case it was because duplicate which isn't spit back from the system, but at least it's a starting point.

For sure! It's seems pretty obvious looking back on it. This was an odd situation in which someone in this department had asked for 3CX access a week early and we provisioned the desktop phone but gave them 3CX web access only. The already provisioned phone when back into a box and into our "available" inventory. That won't happen again!

 

[ChrisC_3CX]

Glad to see you sorted this out!

I will be marking this as solved so do let us know if anything else pops up!