Solved 3CX v20: Best Practice for Forwarding Calls for a Former Employee

[TheVoice]

Hi all,

In 3CX v20, what is the correct way to forward all external calls for a user that has left the company to another extension?

It appears that DIDs are now associated directly with an extension, and there is no longer a separate inbound rule destination like in v18. Under the user’s Forwarding Rules (Available status), I only see “Unanswered” and “Busy or Not Registered,” and there doesn’t seem to be a way to force the extension status from the admin console.

If a user has left the company and we want all inbound external calls (DID) to go to a different extension immediately (no ringing the old extension first), is the proper method:

• Reassign the DID to the new extension?
• Use forwarding rules on the old extension?
• Something else?

Looking for best practice in v20.

Thanks in advance.

 

[Charles_3CX]

The best option is to reassign the DID to another extension, yes.

To forward calls, you can set this under the " Busy or Not Registered section to forward to another extension but the former option is best.

 

[TheVoice]

Great - thank you!