3CX v20 Grandstream GXW4224 GXW4232 FXS showing RED in Voice & Chat

[Xenia]

Hello,
we upgraded a 3CX from v18 to v20.
There are two Grandstream GXW gateways, that appears as FXS on Voice & Chat section.
In Users section all users are correctly logged in and status is green, IP phone is red.


We tested some extension connected to GXW and they're able to call normally.
We re-provisioned the two GXW, but nothing changed.
Is this behaviour normal (I mean the red status)? Or shall we do something?

Any suggestion is appreciated

 

[JohnS_3CX]

Check whether you are perhaps using V2 of this gateway (not officially supported even if it works).
As you can see, the V1 hardware is detected correctly.

 

[Xenia]

I confirm you both gateways are v2.3b (actually it's pretty old stuff... how come they are not supported yet?)
Is there any workaround?

 

[JohnS_3CX]

Hi Xenia,

It shouldn't really affect functionality, it's more of a visual issue. But since they are not supported, you could make your own custom template based on the existing ones, and replace for example every instance of GXW4224 with GXW4224V2 and give it a go.
Just keep this in mind when it comes to custom templates: https://www.3cx.com/docs/custom-ip-phone-templates/#h.lbdvgcnoj4wf

There are plans to support them later, after some firmware fixes are completed by Grandstream.

 

[Xenia]

Thank you JohnS for you support.
As it's already planned to support them, I think that there's no need to make a custom template.

We're waiting for this.

 

[bmfid]

Im so glad to hear that we are not the only ones - I just upgraded a system with 3 gxw4248's and while the extensions show up, the gateway shows as red in the voice & chat screen - Are they still working for the OP or were subsequent improvements/changes made?