3CX v20 no longer showing call history to extensions

[IlanP]

Hey,

One of our customers reported that their 3CX client is no longer showing new calls in the extensions call history. This seems to be the case for the web client, 3CX Store App as well as the android app.
We've upgraded the 3CX to v20 about a week ago and the issue has been noticed yesterday, before that everyting seemed to be working fine.

I've tried the following:
-Restarting the PBX server
-Disabling the anti virus on the Windows Server the PBX is running on
-Giving extensions different rights (User, Manager System Owner)
-Creating a new extension and testing inbound and outbound calls
-No new PBX or Windows updates have been installed since last week.

I've noticed that the call history is still correctly displayed in the Admin Interface under Reports>Call Log.
There is nothing noteworthy to find in the 3CX and Windows event logs.

Has anyone noticed a similar issue?

Thanks in advance for any kind of feedback on this issue.

 

[Jared Jeannotte]

Adding my info to the thread since I’m seeing the same problem. The system in question is on Version 20.0 Update 7 (Build 1080 Release). I opened a support ticket this morning. All users can’t see any call history or view recording history created after the November 19th update.

Here’s what I’ve tried so far: restarted all services, applied Linux updates, and rebooted the VM. No change. I also impersonated several extensions, and all of them show the same behavior. What’s odd is that we have other systems on this same build and they’re not affected.

Will advise if support is able to assist.