call history

  1. Common Call History

    Hello again dear community. I would like your help on something about the 3cx ios and android app. We are 3 users in the same department and ring groop so in the instance of an incoming call naturally all 3 phones ring simultaneusly. My problem is that if I for instance answear the call the...

  2. 3CX v20 no longer showing call history to extensions

    Hey, One of our customers reported that their 3CX client is no longer showing new calls in the extensions call history. This seems to be the case for the web client, 3CX Store App as well as the android app. We've upgraded the 3CX to v20 about a week ago and the issue has been noticed...

  3. Follow-Up Function for Call Groups

    We currently use several call groups with 2-3 employees each. The department has reported that missed calls are marked as missed for all members of the call group, leading to all employees calling the missed caller back. This often results in up to three return calls for the caller. The...
    • KZVB
    • Thread
    • call back call back callback call group call history check call history follow-up
    • Replies: 0
    • Forum: Web Client

  4. Deleting call history in PWA and APP

    Hello, we are running hosted 3cx and provide service to few clients. i have a question about in app/pwa call history, if client delete a call / all call history from APP and PWA will the deleted calls history not be included in the next day call report? kind regards
  5. Guillaume Bourgeois

    Call History Feature : SMS

    I would like to find other words to formulate it but @SyncWave has popularized the desired functionality very well ; I had this request from 3 clients. :) In the same line of thought, other customers asked for Click2SMS. :p (SMS version of click2Dial)

  6. Webclient call history not showing!

    Hi Guys, Perhaps someone can help out. We have a strange problem with Call history on the Webclient page. No outgoing calls are being registered anymore since 23/12/2022, and all incoming calls are written down in Abandoned section of the queue. Before, the system was refreshing call history...
  7. RadyAir

    Call History reset on iOS App

    We have a client with current version Enterprise. Just implemented both the failover servers (Amazon West and Central) and clustered SBC at their main office with 45 handsets (single SBC for 3 years). Both are working well, communicating expactations was the toughest part. This issue: one...
    • RadyAir
    • Thread
    • call history ios client
    • Replies: 2
    • Forum: iOS

  8. See incoming calls to ring group on all extensions

    When a call is made to a ring group, my expectation is that all extensions in the group have the same permissions with regards to information about the call. As expected, when a call is received to the ring group and no one picks up, it's shown in the missed calls list for all extensions in the...
    • vic-t
    • Thread
    • call history ring group
    • Replies: 5
    • Forum: Web Client

  9. Ability to delete all / selected calls in call history

    - Feature request - Idea: Ability to delete all / selected calls in call history in Web Client. Reason: All webclient users can delete calls from the call history only one by one. Personally, I only have the option to delete the entire call list(s) via the app. This option is missing for most...
    • Raumpatrouille
    • Thread
    • call history callhistory delete delete call history webclient
    • Replies: 0
    • Forum: Web Client

  10. Call History

    Hi, i'm using a office 365 sync for the contacts, but if i go to the call hstory, I see the names of the internal numbers only, all the others I see only in numbers even if it is present in the contacts. Is pososible to see contacts in call history? Thanks

  11. Re: Call Logs - calls missing

    Hi, Support With this COVID-19 pandemic, the client is working from home, they make calls using the 3CX Softphone App, there are calls that have been made 11/06/2020 and actively shows on the call history via the softphone app, the problem is that there are calls from the 12/06/2020 that is...
  12. Telecomlijn

    Option to make call history queue visible for agents

    From an earlier post I understood that "You cannot see the call history of the queue individually and see who answered this call without looking at the system Call History or running reports" but a lot of our customers using queues, ask us why they cannot see queue call history. When looking at...
    • Telecomlijn
    • Thread
    • *queue call history rights visibility web client future
    • Replies: 0
    • Forum: Windows

  13. Complete Call History in Queue

    Hi, Is it possible to display a complete history of all incoming calls in a call queue. As far as I can see only missed calls are displayed. This is fine for working off callbacks, however quite often we find ourselves having to ask around the office whether anyone took a call from a certain...

  14. Transfer only show the ext of the receptionist

    Hello, I made a thread in the IOS section but turns out it's also present in the web client but for some reason I can't delete my other post. We have a receptionist answering incoming external calls. When she answer and transfer to an extensions, everything works fine. The issue is that in the...
    • ca_maer
    • Thread
    • call history transfer webclient
    • Replies: 0
    • Forum: Windows

  15. How can I get call history record

    I know we can Enable CDR from Settings -->CDR, but I believe we can just get the call data record that is made after the time I enable CDR, right? But I already have many records in DB, how can I retrieve them? Can these be retrieved from 3CX's Database directly.

  16. Ability to see the original caller ID from an attended transfer in your call history.

    I really want the ability to see the original caller ID from an attended transfer in your call history. When a call gets transfered to me with an attended transfer, i can only see the call from the extension that did the transfer in my call history. This is really annoying when you want to do a...

  17. Call Flow Designer how to use Caller-ID to identify customer

    Hello, this is my first post in the 3CX forum so I apologize for not posting maybe in the correct layout or protocol. I started looking into the CFD for the first time today and want to make a quite simple flow for our 50-extension 3CX system. Here is the description of the desired flow...

  18. Call History of Pickedup calls

    We are running 3CX PRO version (ver 15.5) + Yealink T48 and when a call for extension A is picked up from extension B, there is no log registered on the extension A for this incoming call. I found an old post that was never answered ...
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