3CX V20 - Ring Group - End Call issue

[SVanBC]

Hello,

We upgraded to 3CX V20 yesterday on our 'On Premise' installation and am facing an issue with a simple call flow: Trunk mainnumber -> RG Administration (10sec) -> RG Sales (10 sec) -> End call. It keeps redirecting to RG Administration and then again to RG Sales. It does this forever.

It appears that this issue is related to my ring group as where I configure the trunk main route to be 'end call', the call never enters the PBX and it drops immediatly.
When checking the call log during the issue, it even shows that it is stuck in a loop, it says it is 'Terminated by rule' but it is not.
I performed a test call from another 3CX runnjing v18 and tested via my mobile phone - same results.
Tried to create a new RG but the issue persists.

Never faced this kind of behaviour prior V20 installs (have multiple simple call flow setups) - wouldn't be surprised if it is my lack of knowledge from the new version. Wanted to join 3CX Webinar last wednesday but alas.

Trunk config:


RG Administratie config:


RG Sales:


Call log:

 

[Alphabetic]

sounds like a loop.

can you change the RG to queues or try sending RG1 -> IVR -> RG2

 

[SVanBC]

Hello,

Thanks for your reply.
When I use queues, this indeed works but I want to keep the simplicity of a RG where possible - don't want my users to be logged out 'by accident' when they press 'nothing' .
I'm starting to wonder if something when wrong from my restore of version V18 and then an upgrade to V20.