3CX V20 Upgrade

[dmv]

Hello Following recent upgrades we were dependent as our customers on scheduled report to measure the sales and customer services team productivity.

Furthermore, we were also dependant on the Hotkey dial functionality which has been removed.

Is there any plans to reintroduce these or update these into V20.

I have heard some discussions on a wallboard with outbound stats available.

Is there some truth in this and do we have an expected release date. I have had customers demanding this functionality.

 

[Guillaume Bourgeois]

Hello Following recent upgrades we were dependent as our customers on scheduled report to measure the sales and customer services team productivity

https://www.3cx.com/docs/manual/call-reports/

New reports and further optimizations will be added over time. 3CX is working on it. If all goes well, Update 5 will bring many new features. Want an ETA? A few months… it's development, so don't expect a more precise timeline.

Post in thread 'Reports on V20' https://www.3cx.com/community/threads/reports-on-v20.129826/post-617624

Furthermore, we were also dependant on the Hotkey dial functionality which has been removed.

Could you provide more details? I'm not sure what you're referring to.

 

[dmv]

https://www.3cx.com/docs/manual/call-reports/

New reports and further optimizations will be added over time. 3CX is working on it. If all goes well, Update 5 will bring many new features. Want an ETA? A few months… it's development, so don't expect a more precise timeline.

Post in thread 'Reports on V20' https://www.3cx.com/community/threads/reports-on-v20.129826/post-617624




Could you provide more details? I'm not sure what you're referring to.

Previously when you could hotkey from excel by pressing F11 or a preprogrammed key and it will copy and paste into 3CX dialer.

 

[bitn2]

Previously when you could hotkey from excel by pressing F11 or a preprogrammed key and it will copy and paste into 3CX dialer.

Microsoft doesnt allow to do this. The new softphone is published throug the Microsoft Store.