3CX v20 - Webclient does not show transfer list anymore

[JJ_RLG]

Hi all,

We noticed some strange behavior of the webclient on 3CX v20 u4 (also tested on u5) :
Using webclient, when doing an attended transfer, the list of calls briefly appears 1 or 2 seconds, and disappears.
Which then prevents user from jumping from a call to another.

This only affects the webclient (this was properly working on v18), the Windows application (v20.0.664.0) works fine.

This seems to be a bug, because when making simultaneous calls, the list of calls appears correctly.

 

[IliasL_3CX]

Hello,

Can you please elaborate further, for example when pressing the attended transfer button you start typing the number i.e. 10
where some extension/contacts are showing but when the whole number is typed i.e. 101, then the extension is not showing?

If this is the case can you please check if the specific extension has the option Hide from Contacts enabled (this option can be found in Admin >> Users >> Select and edit the user >> Hide from contacts )

 

[JJ_RLG]

No problem with the contacts list ("Hide from contacts" is correctly uncheck on my 3CX extension).
Issue is as follows :
1. I receive a call and I want to do an attented transfer :


2. I dial the number of the correspondent to whom I want to transfer and trigger the call. This screen is displaying when it's ringing.



3. When the person picks up, I can no longer return to my previous interlocutor, I can only join or hang up :

 

[JJ_RLG]

Hi all
@IliasL_3CX did you manage to reproduce this bug?
FYI, we upgraded to 3CX v20 u5 RC, and this behavior is not fixed.