3CX - Video Conferencing Allowed for a extension.

[techies]

Please can I have some support - How do you allow the video conference option for specific extensions without giving the user a role like manager or higher.
Have gone on the admin console and in users to find perhaps a option to allow video conferencing calls but cannot find one.
We are on 3CX Version 20
License = Pro Annual

Let me know if you need more details

 

[KyriacosS_3CX]

Hello,

In Admin->Users->Edit User->3CX Talk: Check Enable 3CX Talk and Meet....

 

[techies]

Thank you for the prompt reply - She has that enabled. Any Ideas why it would still say the video conference is disabled?

 

[KyriacosS_3CX]

Is it working OK for other users?

 

[techies]

Only one user has video conferencing enabled and that's because his role is Manager.

 

[KyriacosS_3CX]

Let me make sure I am understanding.

All users have the Check Box for "Enable 3CX Talk and Meet..." activated.

One user that has a Manager role is able to schedule Video Conferences.

All other users cannot schedule Video Conferences.

 

[KyriacosS_3CX]

Could you enable Debug for the event log, try to do a meeting again and see if anything relevant shows?

Clearing browser cache and perhaps reloading services might help clear any old setting that is somehow stuck.

 

[techies]

Well - The users that want to use the Video Conference option have it is already ticket but it will not work.
I will get a remote session on their PC's and see If i can figure it out.