3CX Webclient and Desktop App V20

[integrity9]

We recently updated a clients Hosted 3cx instance from v18 to v20. After migrating to the new version as well as to the Digital Ocean hosting platform. Users are able to connect calls but once connected there is no audio. Ensured the users audio set up correctly in the app. It feels like addition RTP ports need to be opened up. If that is the case do I need to reach out to 3CX to make these firewall changes since it is hosted via 3CX or Digital Ocean the hosting site?

 

[SteveITS]

They ought to take care of it….does the firewall check pass? Try the call quality monitor in the web client.

 

[GRIMMCREATIVE]

Same here. Before i could fix it with some mod in the nginx.conf even because i use a own domain and a nginx reverse proxy manager. Now no of the mods works anymore. Firewall checks just pass 100%. tried out a lot now with no success.