3CX Webclient Features request

[ODD Network BV]

Dear 3CX Support and developer team,

I have some concern regarding the webclient, and want to ask for some features.

- It would be handy to have a close all option for the chat queue or to be able to close all closed chats. If a chat is not taken and it is closed then each individual agent needs to remove it from the general queue as it remains visible for all. This is poluting the general queue. At the end we would only like to see in the general queue those chats which are active or which have been closed for 5 or 10 minutes. The rest should be removed from the queue either automatically or manually.

- if you close a chat you get a popup asking if you are sure. This prompt is unnecessary and causes extra clicks for the agents. It would be nice if this could be removed.

- The notifications slide out on the right side of the screen is not helping. If multiple chats keep coming in and you are in the middle of a chat then it keeps interfering with your screen. It would be nice if this could be disabled

- The wallboard is not accurate. It is not refreshing. We need real time info there in order to make our daily reports and to manage the call center planning

 

[SteveITS]

How many agents are there in this scenario? In our company (not a queue) I just leave chats open from me to each coworker, and one for Everyone. That way I just click on their name to chat to them.

re: notifications, Settings/General has chat notification preferences (toaster/web/both), maybe that will help a bit.

I see there is an Idea to auto-purge chat: https://www.3cx.com/community/threa...gs-and-chat-automatically-after-x-days.46002/

 

[ODD Network BV]

Hi Steve,

We have 20 Agents handling the wordpress Click to Chat Queue.
The notifications settings is already set as the one you send me. (Toaster/web/both).