3cx webclient - Switchboard - (red) telephone stay active all days?!

[FrankyB]

Hey everyone! Hope your all doing great in those covid times.

We have 1 user who can do calls and recive calls and a little anoying thing is we noticed that there is a call that says (Playing file) that stays active for the whole day and will never hang up so it stays in the switchboard that everyone can see.

Tried to reboot phone, re-provision, but it still stays there. Anyone has any idea how to fix this? See screenshot, thanks!

 

[YiannisH_3CX]

Hello @FrankyB

It looks like the agent press the button that plays the voicemail message and somehow the call got stuck. Check the "Number of calls in use" tab in your management console Dashboard and see if the call is there as well. If it is you can drop if from there.
If the call is not listed there then you might need to restart the 3CX services.