i'm about to roll out our new 3cx phone system here and i'm just now getting to mess with the windows 3cx app. If i use the soft phone mode i can have multiple lines (1-5) but changing into CTI mode those vanish. now for the puzzling question. I am on a normal extension meaning no ring group, queue etc. and am on a call, a second call comes in how do i answer this call from the 3cx app? we are transitioning from a shoretel system that i can easily answer multiple calls from the client but i cannot see how to do that here EASILY. i don't even see the app announce the second call but i can hear it beep on my phone. i've managed to see where i can go into receptionist view and see the second call and can park the first and then answer the second but folks aren't going to want to go through all those steps to do something that should be in the main window of the app.
the softphone isn't an option either, people want their physical phones.
the web client isn't an option either people won't open a web browser to answer their phones.
there surely has to be something i'm just not seeing, i can't imagine they wouldn't have made this a standard function.
the softphone isn't an option either, people want their physical phones.
the web client isn't an option either people won't open a web browser to answer their phones.
there surely has to be something i'm just not seeing, i can't imagine they wouldn't have made this a standard function.
