Are you using the webclient or the 3CX client for windows to control these phones? If you are using the webclient then please note that because these phones are EOL uaCSTA is not supported for these phones so the webclient will not be able to control these phones. However the 3CX client for windows in CTI should work. https://www.3cx.com/sip-phones/yealink-t20p-t22p-t26p-t28p/#h.e2e9dlym4hi8