3CX Windows Client V16.3.0.144 and Plenum Busylight.

[complit]

Not sure this is a problem with the 3CX Client.

After the latest update we have experienced a problem with the CRM integration to Plenum Busylight.
Installations, that had been working for +1 year now have a special issue.
The Indicator keeps signaling an active call, after call have been ended.

To replicate the error you can follow these steps:
Start a call to extension A
Transfer the call (Attended transfer) to extension B .
Complete the transfer from extension A
End call to extension B
Now extension B's BusyLight keeps indicating an ongoing call.

Restart the 3CX Windows Client, and the system "goes back to normal"

Case also created with Plenum (Kuando) Support team (case 5449)

 

[VoIPTools]

Unfortunately, I have nothing I can add to help with your existing integration. However, we have built our own integration for Busylight. The advantage of our solution is that we are 3CX client agnostic. In other words, you can use the web client, the windows client, or no client at all and our solution still works. So, if you need to use Busylight, and you want to migrate to the web client (for example), you can. If Busylight can't fix their solution, you have a 2nd option.

 

[autohaus]

Do you have Busylight software version 1.1.2 (from 26. May 2020) installed?

https://www.plenom.com/downloads/download-software/#

 

[complit]

Yes, that's the version installed.

 

[Kuando]

Hi everybody,
We, Plenom, are aware of the issue and we are working on a fix. It seems the issue is actually in the 3CX client, so we have already made a workaround that is currently on test with user. Once we get confirmation it works well I will post it here + on our website www.plenom.com
If a user typically doesn't handle more than one call at a time our current software should work just fine - the issue comes when transfering calls.

Furthermore we are SOON ready to release the first beta software for integrating with the 3CX webclient, first for use on a window server but shortly also with Linux.

please let me know your comments and questions if you have any;-)

Best regards
Ole, Plenom.

 

[Kuando]

hi again,
the new updated version of our software should take care of the problem. Thanks to complit for helping us test and give useful input;-)
find the new updated software version 1.1.5. here: https://www.plenom.com/downloads/download-software/#3cx

cheers
Ole, Plenom