3CX WPA NOT WORKING ON MAC

[vincent Kavila]

Hello team 3CX,

I have a problem accessing my extension on macOS with any browser, including WPA.

I am unable to make or receive calls, whereas the same extension works on Windows.

I have given permissions to my browsers to access the microphone and audio features.

What could be the reason why I can't use it on my Mac OS?

 

[KyriacosS_3CX]

Hello,

In general browsers and WPA works on Mac. What are you seeing? Is there an error, what's not working?

What version of 3CX are you using, and for the Mac, is it up to date, OS and browsers?

Best,
KS.

 

[vincent Kavila]

I'm using V20 and no error, just silence when I make calls

 

[KyriacosS_3CX]

In addition to the browser settings for audio, Mac OS has it's own audio permissions that you will need to enable.

You can find more detailed info online, but in brief:


1. Check Microphone Permissions:

• Go to Apple menu > System Settings.
• Click Privacy & Security in the sidebar.
• Click Microphone.
• Find the 3CX app in the list and ensure it's enabled.
• You may need to do this for both the 3CX desktop app and the web client within your browser.

 

[vincent Kavila]

Its enabled