3CX Zoho Integration permission denied error

[valid]

We initially had field is not available errors which have been resolved thanks to the below article.
3CX Zoho Integration - the field is not available for search

A new error is now presenting...

System.Exception: Server returned a non successful status code - HTTPStatusCode=BadRequest - Reason= - Content={"code":"NO_PERMISSION","details":{"resource_path_index":0},"message":"permission denied to access the module","status":"error"}

at CrmIntegration.ScenarioProcessorBase.ProcessRequest(ScenarioRequest request, IValueManager customManager, HttpClient client, CancellationToken token)
at CrmIntegration.ScenarioProcessorBase.ProcessScenario(ProtocolScenario scenario, IValueManager customManager, CancellationToken token)
at CrmIntegration.ScenarioProcessorBase.Execute(ProtocolScenario scenario, CancellationToken token)
at CrmIntegration.CrmProcessor.GetContactInfoFromCrm(List`1 result, IEnumerable`1 scenariosToProcess, IValueManager customManager, Func`2 filterResultsFunctor, Func`1 createContactRecordFunctor, CancellationToken token)
at CrmIntegration.CrmProcessor.GetContactInfo(String contactNumber, InteractionTypes interactionType, CancellationToken token)

Regards,
Valid

 

[edossantos]

Hello,

I assume this is a duplicate from this.

 

[valid]

Hello,

I assume this is a duplicate from this.

We thought the problem was resolved, alas it it was not so, logged the ticket again.

 

[valid]

Hello,

I assume this is a duplicate from this.

Hi Ernesto Dos Santos Afonso,

This has not been resolved. Could you please provide some assistance?

Regards,
Valid

 

[TheodorosG_3CX]

Can you please clarify which account are you selecting when you are redirected to Zoho to authenticate?

 

[valid]

Hi TheodoreosG_3CX,

I re-authorized and performed a test using 616953 and the below was received. Does that mean it's working now?

[
{
"UnparsedOutputs": {
"ContactUrl": "https://crm.zoho.com/crm/EntityInfo.do?module=Contacts&id=RemovedManually",
"FirstName": "RemovedManually",
"LastName": "RemovedManually",
"Email": "RemovedManually",
"PhoneBusiness": "",
"PhoneBusiness2": "",
"PhoneHome": "",
"PhoneOther": "",
"PhoneMobile": "RemovedManually616953",
"FaxBusiness": "",
"CompanyName": "",
"EntityType": "Contacts",
"EntityId": "RemovedManually"
},
"FirstName": "RemovedManually",
"LastName": "RemovedManually",
"Email": "RemovedManually",
"ContactUrl": "https://crm.zoho.com/crm/EntityInfo.do?module=Contacts&id=RemovedManually",
"CompanyName": "",
"PhotoUrl": null,
"ContactType": 0,
"PhoneBusiness": "",
"PhoneBusiness2": "",
"PhoneHome": "",
"PhoneHome2": null,
"PhoneMobile": "RemovedManually",
"PhoneMobile2": null,
"PhoneOther": "",
"FaxBusiness": "",
"FaxHome": null,
"Pager": null,
"ContactRawData": "RemovedManually|Contacts"
}
]

Thanks, and kind regards,
Valid

 

[edossantos]

I re-authorized and performed a test using 616953 and the below was received. Does that mean it's working now?

Yes, you're getting a valid response from the CRM.