3CX - Zoho Sync - Problems after Update from 18.0.3.461 to 18.0.4.965

[LFX]

Since we updated from 18.0.3.461 to 18.0.4.965 the 3CX Zoho CRM Call Report Sync function doesn't work perfect anymore.

Most of the time everything is ok with the call reports but in irregular intervals the Call Reports in Zoho are assigned to the wrong person. Till now it was not possible for us to reproduce the problem. It looks like it just happen randomly.

Is this bug already known?

 

[LFX]

Hello 3CX Support?

 

[TheodorosG_3CX]

We are already aware of this issue it has been addressed for future updates. At this point you may consider as a workaround to change the ringing strategy from Ring All to another option(except Hunt by three).

 

[LFX]

Hi theodorosg, thanks for your reply. I hope the update can be released very soon. Unfortunately for us it's not possible to change the ring strategy.

 

[TheodorosG_3CX]

Understood and thank you for reporting.