403 Call Forbidden

[Usama Asgher]

Hi,

We have been facing an issue while making outbound calls. It says "Calla forbiddeb by the administrator". Call is not going thorugh any of the trunks.

What could be the reason? Error on the logs is 403- Forbidden.

 

[Evolute IT]

Hi,

We have been facing an issue while making outbound calls. It says "Calla forbiddeb by the administrator". Call is not going thorugh any of the trunks.

What could be the reason? Error on the logs is 403- Forbidden.

What does the log say? 403 can come from 3CX or the provider, depending on the issue.

 

[Usama Asgher]

Its from 3CX. All trunks are not working. Trunks are from different providers

 

[leejor]

It could be a restriction , in the outbound rules, limiting calls to only certain extensions, or, a limitation in the individual extension settings, blocking outside calls.

 

[VasilisV_3CX]

Hi @Usama Asgher,

Your best bet would be to activate Verbose Logging from the Dashboard --> Activity Log --> Settings, replicate this, then check what the Activity Log says about why it failed.

Possible causes could be: Allowed Country Codes, Outbound rules, the VoIP Providers, disabled External Calls in the Extension settings, but these are just a few of the reasons.

The Activity Log should enlighten you more though.