403 forbidden error

[PBX1971]

hi,

I’m using 3rd v20.0 update 2 build 715 Hosted on 3cx.cloud.

initially I had 2 accounts that would register fine using the 3cx app on 2 iPhones.

I then added an extra account to use with a fanvil i23s intercom.

since then the iPhones are unable to register when using my home Wi-Fi. But will register ok on mobile data.

also I am unable to log on to the web client on home Wi-Fi. Do log on using Google and just get a blank screen, but on mobile data it works fine.

it’s as if the WAN ip address has been blocked. I have read that a blocked ip address should be unblocked after 15 minutes, but have had this issue since yesterday.

any suggestions?
thanks

 

[SteveITS]

The blocks are 24 hours from the last fail.

Is the firmware on the phone up to date? Old firmware can cause failed logins.
https://www.3cx.com/docs/phone-firmwares/

Are you using an SBC or router phone?

 

[PBX1971]

Hi Steve,

This issue is resolved, I deleted the cloud system and created a new one, set up a SBC on a raspberry Pi and everything is now registering ok. There does seem to be an issue with the intercom in that the audio doesn't seem to be correctly working. The caller at the intercom can hear the other party, but the other party cannot hear the caller. But if tap on the microphone or rub on it the other party can hear that ok. I've raised it on a separate post for suggestions.