5-9 second delay when answering call on fully updated Edge or Chrome browser and fully updated 3CX

[telecom10]

We have a really strange issue. When end user is answering a call via the PWA or logged in directly using fully updated Edge or Chrome browser, once the agent clicks to answer the call, it takes 4-9 seconds before the call is actually answered and audio is available. During this time, if they click to answer the timer gets "froze" at 2 seconds then when audio works it jumps to 9 seconds. This same problem does not happen when using FireFox, or on a completely different PC.

End user needs to use Chrome or Edge as that is what their main IT supports.

Everything is fully updated and this issue started about a week ago.

Has anyone experienced this before?

 

[SteveITS]

There was a post on Reddit today with the same symptom, and claiming that rolling back Edge fixed it. In a quick test in Chrome/PWA I'm not seeing it though.

Edit: also see https://www.3cx.com/community/threads/lag-making-answering-calls-with-edge-web-client.133544/

 

[telecom10]

Steve,
Thank you for the link. Nice to know someone else is having the same issue. In our tests using Chrome in our own web client and logging in as the end user, we had no issue at all. But in testing with actual end user on their PC it was very noticeable, testing with both Edge and Chrome. Interestingly enough, the web client worked great when testing on FireFox, even though not a supported browser