*6X calls stuck, never hang up

[ayachem]

Note: I previously posted this in the beta forum, but needed to follow up and the old forum is locked.

http://www.3cx.com/forums/62-call-stuck-in-assistant-11799.html#p60915

On our snom phones, I have set the DND button to send *60 and *61 to enable/disable DND. I have also tried using speed dial numbers to dial *62 and *63 to log in/out of the queues. On several occasions, the *6X call gets "stuck" on the server and the call never ends. I cannot hang up or disconnect it from the phone, the assistant, or the server extensions page. The BLF lights on other phones also stay lit while the call is still connected. I think it has something to do with the voice prompts?

I have attached a picture showing the error message I receive and how the calls appear in the system:

Someone please help with this, at least in fixing the ability to disconnect the call on the server. I can restart the services, but that requires that the entire server to go offline while the services stop and start.

Thank You,

~ Michelle

 

[chrischevy]

Here is the log

 

[[email protected]]

Try installing the new firmware from snom: http://provisioning.snom.com/download/fw/snom320-8.2.35-SIP-f.bin

According to the release notes, the problem should be solved with this.

 

[chrischevy]

Wow ! That's what call timing... I just updated all the phone's firware yesterday... and they release a new one today :lol:

Thanks a lot for the quick reply ! I re-updated all the phones, restarted the services and the problem is gone ! I can no longer reproduce it !

Gotta love this !

 

[LeonidasG_3CX]

Wow ! That's what call timing... I just updated all the phone's firware yesterday... and they release a new one today :lol:

Thanks a lot for the quick reply ! I re-updated all the phones, restarted the services and the problem is gone ! I can no longer reproduce it !

Gotta love this !

Personally i've made some requests to the manufacturers of these phones to fix these issues with their phones with no reply back from them. At least it seems snom seems to care a bit about their bugs unlike some other companies i'm not going to mention.