96.86.0.45 Firmware Causing Issues.

[josh.moynihan]

Hi Forum.

Has anyone else had any issues with the latest firmware for T54W phones?

2/4 Phones have been updates and those specific 2 now only have one way audio.

Nothing had been changed in 3CX prior to this issue and the other phones are working fine.

When the extension is added to the a mobile and calls made from the app there are no issues with audio.

Any ideas?

 

[ChrisC_3CX]

I just tested the Yealink T54W 96.86.0.45 with 3CX V18.0.1.237 and can confirm that both incoming and outgoing audio works fine.

That said, let's put a pin on the firmware upgrade for now and look into this a bit more. Could you first provide the information mentioned here: https://www.3cx.com/community/threads/information-to-provide-when-requesting-help.67558/

 

[PvK]

Is there any news on this? The UI is reporting that 96.86.0.23 is not supported.

 

[cobaltit]

Any news on what? The op responded and it clearly wasn't a firmware issue. If the UI is reporting your firmware is out of date, you should upgrade it.

 

[Arthur.b]

Hello,

Indeed, we got some customers who meet that problem with the 96.86.0.45 but only when using a headset with an EHS40, so we directly plug headset in usb when is possible.

I opened a ticket directly on the website of Yealink but not helpful...

 

[PvK]

Any news on what? The op responded and it clearly wasn't a firmware issue. If the UI is reporting your firmware is out of date, you should upgrade it.

The op responded with:

That said, let's put a pin on the firmware upgrade for now

And they did, because an automatic upgrade from the 3cx site was not possible. The firmware was also not available on the download page. For some reason the firmware was not restored later, I think everybody forgot about it.

When you responded, I checked again. The automatic upgrade was still not available, but I could not download the firmware for a manual upgrade of the handset.