A different ivr message for each day

[stasmour]

Hello dear community! I have tried so many different ways for the setup I need for my costumer but I couldn’t complete it. My setup is this. I want to play a different recorded message for each day of the week and a different one for some holidays during the year. I managed to set up the holiday schedule of the year but I can’t set up a different recorded for a non holiday week. So basically I need a different ivr for Saturdays and a different one for Sundays. I tried creating a second department with office ours only on Saturday and a third one for Sunday but I have only one trunk which can work with one department. Does anyone have a solution to this situation?

 

[fxbastler]

Hello @stasmour

You can do this as before, using the capabilities of 3CX: create a daisy chain of dummy extensions. No need for departments in this case.

There are 7 dummy extensions named Monday to Sunday, each with its own schedule and business hours only on that day. In each dummy extension, the option to automatically set status to available during business hours is also activated. Outside of business hours, the dummy extension Monday forwards to Tuesday, Tuesday to Wednesday, etc. During business hours, the dummy extension forwards to an IVR with the desired announcement.

Monday receives the call from the SIP trunk (or the holiday.cs). The call is forwarded until one of the dummy extensions has business hours and this forwards to its IVR.

 

[NicholasP_3CX]

You may want to look into the 3CX Call Flow Designer, to configure this.

https://www.3cx.com/blog/releases/call-flow-designer-v20/

The time based routing for Version 20 has been enhanced!

 

[stasmour]

Thanks for the support! Seems like CFD will solve this matter so thank you team for replying!!