A little lost, and looking for some help.

[locutus]

hello. I have a 3cx 9 sp5 system I just installed, and am getting no audio from outside of my firewall. I have a sonicwall TZ200, and the phone is a Cisco SPA504G. Using nexvortex as my sip provider

Ports opened from the outside world: I know there are some that don't need to be open, but this really feels like a firewall issue.
9000-9049 TCP
9000-9049 UDP
5481 TCP
40000-40500 UDP
7000-7499 UDP
5060 TCP
5060 UDP

log snippit from the 3cx log file showing a call connected but I'm getting no audio.

06:53:39.733 [CM503007]: Call(1): Device joined: sip:[email protected]:5070;transport=tcp
06:53:39.733 [MS210001] C:1.2:Answer received. RTP connection[unsecure]: 72.8.30.7:42614(42615)
06:53:39.733 Remote SDP is set for legC:1.2
06:53:32.999 [MS210003] C:1.1:Answer provided. Connection(transcoding mode[unsecure]):192.168.1.5:7000(7001)
06:53:32.999 [MS210001] C:1.2:Answer received. RTP connection[unsecure]: 72.8.30.7:42614(42615)
06:53:32.999 Remote SDP is set for legC:1.2
06:53:32.999 [CM505003]: Provider:[nexVortex] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] PBX contact: [sip[email protected]:5060]
06:53:32.999 [CM503002]: Call(1): Alerting sip[email protected]:5060
06:53:29.764 [CM503025]: Call(1): Calling VoIPline:19413214693@(Ln.10000@nexVortex)@[Dev:sip[email protected]:5060]
06:53:29.764 [MS210002] C:1.2:Offer provided. Connection(transcoding mode): 192.168.1.5:7002(7003)
06:53:29.749 [CM503004]: Call(1): Route 1: VoIPline:19413214693@(Ln.10000@nexVortex)@[Dev:sip[email protected]:5060]
06:53:29.733 [CM503010]: Making route(s) to <sip:[email protected]>
06:53:29.733 [MS210000] C:1.1:Offer received. RTP connection: 192.168.1.77:16536(16537)
06:53:29.733 Remote SDP is set for legC:1.1
06:53:29.718 [CM505001]: Ext.103: Device info: Device Identified: [Man: Cisco;Mod: SPA Series;Rev: General] Capabilities:[reinvite, replaces, unable-no-sdp, no-recvonly] UserAgent: [Cisco/SPA504G-7.4.3a] PBX contact: [sip:[email protected]:5060;transport=TCP]
06:53:29.718 [CM503001]: Call(1): Incoming call from Ext.103 to <sip:[email protected]>
06:53:29.702 [CM500002]: Info on incoming INVITE:
INVITE sip:[email protected] SIP/2.0
Via: SIP/2.0/TCP 192.168.1.77:5070;branch=z9hG4bK-311ec3ff;received=96.228.195.5
Max-Forwards: 70
Contact: "Bruce"<sip:[email protected]:5070;transport=tcp>
To: <sip:[email protected]>
From: "Bruce"<sip:[email protected]>;tag=c91ee3204a32711fo0
Call-ID: [email protected]
CSeq: 102 INVITE
Expires: 240
Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, REFER, UPDATE
Proxy-Authorization: Digest username="103",realm="3CXPhoneSystem",nonce="414d535c0317ebb999:e7dc24b00cb9443f8e05b4ba66bb1df6",uri="sip:[email protected]",algorithm=MD5,response="37eab485ef2047d20b51c73aa491f96b"
Supported: replaces
User-Agent: Cisco/SPA504G-7.4.3a
Content-Length: 0


any help would be greatly appreciated. thanks

 

[LeonidasG_3CX]

Sonicwalls are notorious for causing 1 way audio issues even when "Properly" configured.
We've got a lot of forum users who've had Sonicwalls and fixed their issues, i'm sure one of them will be able to help you, Locutus of Borg soon enough. :mrgreen: