Solved "A system service is down and affects telephony"

[BarnOwlTrust]

When I go into 3CX instance manager, there is a yellow status icon next to my 3CX instance. When I expend this I see this message "A system service is down and affects telephony.". I have tried starting and restarting services, but the message persists. I am not aware of any impairment of the service. How do I fix this so that the status is normal?

Thanks

 

[NikosT_3CX]

@BarnOwlTrust as I can see you have the same key installed on another machine in AWS where I am not sure if you have enabled Instance Manager on it.
You must keep only one PBX active, either the one which is hosted by 3CX or the one you have in AWS because this yes will cause you issues with your FQDN and also with your "Instances" section in your customer portal.
Please power off the machine you have in AWS and this will not happen again

 

[BarnOwlTrust]

Thank you. Before migrating to 3CX hosting I had 3cx installed on Google Cloud services which I then migrated to AWS Lightsail, then to 3CX hosting.

The Google Cloud instance was still running until a couple of weeks ago - I had forgotten about it, but there were issues with my FQDN dropping out, and since shutting it down these issues have stopped.

The 3CX install on AWS Lightsail has been shut down for a long time. I have another AWS account but this is suspended.

So I am not sure how to identify the machine that you say is still running.

Might it be possible to keep my setup but change keys?

 

[NikosT_3CX]

@BarnOwlTrust an activation from ip address 3.9.x.x arrived to our activation server today for your key.
So I would highly recommend to shut down this machine.
If you want the full IP address and you don’t recognize it please PM me to provide it to you.
As you can understand I can’t give it in public.