Solved A user Cannot register Audio wave file on Management Console

[IT_VBO]

Hello,

A specific user cannot register audio (on configuring holiday) on web management console.

She have an error before register the file. The error is "Audio file should be WAV format".

I try to specify .wav file, i try to don't touch anything.

The computer was same as others (physically), the computer was freshly reinstalled and the problem was same.

The same user on another computer work.

Best Regards
IT_VBO

 

[YiannisH_3CX]

Hello @IT_VBO

As far as i can see in the screenshot the name of the file is missing a "."
So the name should be xsc.wav

 

[IT_VBO]

Please consider i am not stupid !!!!

i finally try to tip anything just for check.

Thanks.

 

[YiannisH_3CX]

Please consider i am not stupid !!!!

i finally try to tip anything just for check.

I apologise if my response offended you in any way. I was only commenting on the screenshot uploaded. Mistakes are human and are made all the time, i have done many my self trust me. That does not mean i consider you to be stupid in any way.

What PBX version are you running? You can see the exact build number on the Dashboard under the information column. Also what is the browser you are using?

 

[IT_VBO]

Yes, i understand... But i am an IT Manager.

Browser : Internet explorer and Edge, same.

 

[IT_VBO]

On old computer, on Google Chrome.

PBX Version : Professional Annual 15.5.13103.5License

 

[YiannisH_3CX]

Can you use Google Chrome on the PC that is exhibiting the issue and see if that makes a difference?

 

[IT_VBO]

Yes, made difference !

I was cheated by the problem present on chrome before the computer clear re-install.

Now work with Google Chrome.

You can close this case "As resolved".

Thanks a lot

Best Regards
VBO

 

[YiannisH_3CX]

Glad to see the issue has been resolved and thank you for updating the thread with your solution.