Abandoned Call Notifications

[Htet Aung Lin]

Is it possible to exclude 'Abandoned Call Notifications' for queue agents who had logged out or set 'DND' mode for a while.

 

[NicholasP_3CX]

Hi @Htet Aung Lin

No, this page is visible to all Queue Agents and Queue Managers. As soon as they log in to their Web Client or Desktop App they will be able to see this information.

 

[Htet Aung Lin]

Hi @Htet Aung Lin

No, this page is visible to all Queue Agents and Queue Managers. As soon as they log in to their Web Client or Desktop App they will be able to see this information.

Thanks sir