Abandoned calls - Name of the queue is no longer displayed

[ict-project]

Hello everyone,

I have noticed that the name of the queue is no longer displayed in the "Abandoned calls". It used to look like this:





Now this part is missing and I don't understand why. Does anyone have an idea?

Thanks in the meantime!

 

[Alejandro_3CX]

Hi, I tested and it shows the queue name.

Caller from external and internal and both showed the queue name.




From external calls, if you are using inbound rules, check they have a name configured.

In the pbx management console ----- advanced --- contacts ---- options --- check it is configured like this

 

[ict-project]

Hi Alejandro,

thank you for your reply.

Yes, there are names given for inbound rules and the option "Prepend Name" is active.

A strange thing: After our customer reported this issue, I've tested it on our PBX. So i changed the name of one of our quees and after this change we had the same issue on our PBX. I cancelled the name change, but the problem remained.

Maby you can test to rename your queue and watch what happens?

Thank you an best regards

 

[Alejandro_3CX]

I changed, called again and it shows the new queue name also for the older calls

 

[ict-project]

Thank you for testing.

Do you have any other ideas for resolving the problem?

 

[Alejandro_3CX]

Do you have any other ideas for resolving the problem?

I could not replicate this from my side. Is the pbx running version 18.0.8.939? is the desktop app running version 18.13.959?

Since this is a Hosted by 3CX, can you open a technical support ticket in order to review your settings.

Thanks!

 

[ict-project]

SOLUTION: Untick under Settings --> Options "Hide System Extensions"