Abandoned Calls - stop showing them to me (admin)!

[guzzitech]

I keep seeing abandoned calls every time I log in -- like a notification in the call section of the web console (v20).

The calls are all from a single department but for the life of me I cannot find the setting that would show those to me? As far as I know my extension is not in that department. Perhaps there's a system wide setting somewhere?

 

[N_G]

Maybe you are a manager of a queue somewhere that is sending you these?

 

[NicholasP_3CX]

I keep seeing abandoned calls every time I log in -- like a notification in the call section of the web console (v20).

The calls are all from a single department but for the life of me I cannot find the setting that would show those to me? As far as I know my extension is not in that department. Perhaps there's a system wide setting somewhere?

View attachment 45972

Check if your extension is defined as a supervisor in a queue

 

[guzzitech]

Maybe you are a manager of a queue somewhere that is sending you these?

Hey N_G -- this got me thinking and I realized the issue was related to the queues. Nicholas' post is what fixes it.... I realize now that when I make a queue it assigns my contact automatically for 'notificaitons'. It's not clear that these are "abandoned calls" but easy enough to clean up.

Thank you all.

 

[N_G]

No problem.... The terminology is a bit confusing there a queue manager is completely different from a dept manager we need to improve on that text.