Abandoned Calls

[AnnaRidley]

I'm doing some work around abandoned calls and need to clearly define how 3CX logs and determines an abandoned call.

If 1 call wasn't answered in one queue and went to another queue would that be classed as abandoned or is the end to end lifecycle of the call?

If 1 call went through 4 queues would it be logged as 4 x instances of abandonment?

If someone could enlighten me I would be grateful!

Thanks

 

[Nick W]

You might vote on this thread
https://www.3cx.com/community/threa...-wallboard-if-transferred-to-another-q.64250/