Abandoned Queue Calls

[DXC]

Hi there,

Is there any way to set up the time criteria to decide which the calls are meant "abandoned"?

For example, we need to exclude abandoned calls with ring duration less than 3 sec

 

[ChrisC_3CX]

Provided that you are referring to the "Abandoned Queue Calls" Report, then yes. Before generating the report you can enable the following option to exclude calls dropped under a specific number of seconds:

 

[DXC]

What about Dashboard statistics?

 

[ChrisC_3CX]

I'm afraid no, this is only available for the mentioned Report.