Ability to change in/out office hours from a desk phone

[pmterp]

Some scenarios require users being able to manually switch the system/department to outside hours call routing but do not have a terminal/web access to make the change through the web client or computer application. This was working in pre-v20 builds of 3CX by using dial codes but was system-wide only and the functionality has been removed in v20.

As discussed here, there are multiple options for implementation:

• Dial Codes
  • Similar to pre-v20, users could dial a code to switch the system or department to in/out of office hours.
• Call Flow Designer (CFD) App
  • CFD could be used to change the in/out state by system and/or department.
• REST API
  • REST API could be used to execute a script to change the in/out state.

Any of the above solutions would work since, for the user, they could simply use a pre-programmed button or sequence and the desk phone to make the change as needed.