Ability to see an extensions DND status with BLF's

[equarvdw]

Hello,

i would like to request a feature on behalf of one of our customers.

His old PBX, which we replaced with a nice 3CX system, had the ability to see an extensions DND status with the BLF on other phones. When an employee is not available he or she hits the DND button (or *60 / *61 with 3CX), at that point the BLF light for that extension starts to blink red or stays solid red on other phones. Other employees are able to see that his or her colleague is unavailable at that moment.

Best regards,

Roel

 

[Charlito]

+1

 

[Adam Forbes]

+1 please please please!!!!!

 

[MCCDCHS]

+1 T5X Yealinks

 

[netpoint]

+1 for Fanvil phones

 

[Stevesquick]

+1 Snom phones

 

[Charlito]

Still no reply from 3CX. +10

 

[MicroChop]

+1 Would be great for customers

 

[Steven Gessmann]

From a Snom engineer...

I finally got a hold of engineer here (SNOM) , and he confirmed my findings; 3CX doesn't send DND states via NOTIFY packet so there will be nothing for our phone to use to change the LED. The console use see the DND statuses on, must be getting info some other way.

There doesn't appear to be a work around, and I also realized what it was that I heard about this matter. It was for another PBX that does send DND notification, but the state for those are still a "confirmed" so we see it as they are on the phone and we ignore the latter part saying that it is actually a DND. There is a feature request to fix this on our end, but even after, 3CX would need to actually send the packet.

 

[tphelps19]

+1
Pretty dumb nobody thought to ever add this. A free softphone can do it but a $220 physical phone can't. Come on...

 

[HSGrocer]

+1 - This seems like a fairly standard feature for any system

 

[McKwack]

Yes please.. +1

Don't care whether it's solid red, blinking red, or some other shade of red, as long as it's showing something on the BLF..

 

[Pius Hummel]

+1

 

[Nico-ITCare]

+1 An statement, why this is not addressed in the last 5 years is really appreciated.

 

[Phone systems NZ]

+1

 

[Cristian Schmitt Nieto]

+1

 

[Daan L]

+1

 

[man416]

+1

 

[HSGrocer]

+1 - This would be extremely helpful

 

[Malahi]

+1

 

[Bentech Computers]

+1
Pretty dumb nobody thought to ever add this. A free softphone can do it but a $220 physical phone can't. Come on...

+1. Just deployed 3CX to our own office and have been very disappointed in this limitation, and the fact that no reply has been made here by 3CX after five years!

The only official reply I found so far is in a thread from 2018:
https://www.3cx.com/community/threads/dnd-blf-not-working.58679/post-252470

YiannisH_3CX
Support Team
Oct 8, 2018
Please note that you need a 3CX client to monitor an extensions status in 3CX. This is because the update is only done through presence. Since only 3CX clients read presence you can only do this through a client.

Frustrating when I read that other phone solutions are able to do this.