ABN call

[Mohamedseliem]

hi,

I hope you are all good, kindly check the attached error, how can i track it and fix it

 

[ChrisC_3CX]

Can you provide more info about what's going on?

• What exact actions are giving you this error
• What exact version of 3CX are you running
• Where is 3CX Hosted and on what OS and Hypervisor if VM
• Do you get this in both the 3CX Webclient and the Desktop App?

The more information you provide, the easier it will be for us to help you.

 

[Mohamedseliem]

Can you provide more info about what's going on?
• What exact actions are giving you this error ( when receiving incoming call )
• What exact version of 3CX are you running ( 18.0 Build 314 )
• Where is 3CX Hosted and on what OS and Hypervisor if VM ( IP Pbx on Amazon )
• Do you get this in both the 3CX Webclient and the Desktop App? ( this case, agent uses just webclient and Mobile application )
he received the call but instantly it dropped and this error popped-up, the call was recorded as ABN call

There more information you provide, the easier it will be for us to help you.

 

[ChrisC_3CX]

A bit more information please:

• Is this happening for all incoming calls to this extension or only some?
• Does it happen for both external and internal calls(Calls from extensions)?
• Is this the only extension with this problem? If yes, try a different extension on the same PC as this user, does the same happen?
• You say the user also uses the mobile client, what happens there?