Abounded calls info

[mahmoud.hamdy]

If the customer ended the call before being answered by the agent, can it be tracked, or reported as call details not just number of calls

If I want to get the ANI for example

 

[YiannisH_3CX]

Hello @mahmoud.hamdy

Are you referring to call queues calls? Are you running a report to get this info? Please clarify the request so we can better try to assist.

 

[mahmoud.hamdy]

Yes, I want to get the data from the calls abounded before reaching an agent, abounded while waiting in queue

 

[YiannisH_3CX]

Yes, I want to get the data from the calls abounded before reaching an agent, abounded while waiting in queue

You can run a call report and select to view calls for the required dates and the desired queue extensions. You can also select to view only unanswered calls.