Abyss server error asp.net

[GeorgeXceed]

Hi all,

The voicemail on our 3CX V10 sp6 system has stopped working. looking into it, I see the problem is with the Abyss web server, as although it is running as a service, I am unable to access it on port 5000. When you dial the voicemail service (9000 on our system), all I get is silence. Looking into the machine event viewer logs, I see the following ASP.Net error.


Event code: 3005
Event message: An unhandled exception has occurred.
Event time: 25/02/2013 10:35:11
Event time (UTC): 25/02/2013 10:35:11
Event ID: 1fb38ec489074669b403391438a4370c
Event sequence: 5
Event occurrence: 1
Event detail code: 0

Application information:
Application domain: 6e5300e0-2-130062619622628047
Trust level: Full
Application Virtual Path: /ivr
Application Path: C:\ProgramData\3CX\Data\Http\Interface\ivr\
Machine name: PHONES

Process information:
Process ID: 8724
Process name: fcgidotnet_4_0.exe
Account name: NT AUTHORITY\SYSTEM

Exception information:
Exception type: PhoneSystemException
Exception message: Config server is not connected
at TCX.Configuration.PhoneSystem.Connect()
at TCX.Configuration.PhoneSystem.get_Root()
at _Default.Page_Load(Object sender, EventArgs e) in c:\ProgramData\3CX\Data\Http\Interface\ivr\Default.aspx.cs:line 105
at System.Web.Util.CalliHelper.EventArgFunctionCaller(IntPtr fp, Object o, Object t, EventArgs e)
at System.Web.Util.CalliEventHandlerDelegateProxy.Callback(Object sender, EventArgs e)
at System.Web.UI.Control.OnLoad(EventArgs e)
at System.Web.UI.Control.LoadRecursive()
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)



Request information:
Request URL: HTTP://localhost:5000/ivr/ivr_start.aspx?FromDispName=George Aslanis Desk Phone&IVRHandlerFROM=1920&IVRHandlerMENU=9000&IVRHandlerTO=9000&ISID=From_1920_To_9000_Menu_9000_#0/15
Request path: /ivr/ivr_start.aspx
User host address: 127.0.0.1
User:
Is authenticated: False
Authentication Type:
Thread account name: NT AUTHORITY\SYSTEM

Thread information:
Thread ID: 231
Thread account name: NT AUTHORITY\SYSTEM
Is impersonating: False
Stack trace: at TCX.Configuration.PhoneSystem.Connect()
at TCX.Configuration.PhoneSystem.get_Root()
at _Default.Page_Load(Object sender, EventArgs e) in c:\ProgramData\3CX\Data\Http\Interface\ivr\Default.aspx.cs:line 105
at System.Web.Util.CalliHelper.EventArgFunctionCaller(IntPtr fp, Object o, Object t, EventArgs e)
at System.Web.Util.CalliEventHandlerDelegateProxy.Callback(Object sender, EventArgs e)
at System.Web.UI.Control.OnLoad(EventArgs e)
at System.Web.UI.Control.LoadRecursive()
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

Anyone have any idea what the fix would be, or if I can install abyss from the 3cx install without wiping out the setting?

Thanks

 

[lneblett]

You can try a few things -

Check to see what 3CX services show to be unregistered with 3CX.

Go to the services section of the administrative tools and examine the 3CX services and abyss and see if all show running and automatic and if the status there correlates to what 3CX also shows. Those that do not show to be running, see if you can manually start them and if an error occurs, see what that error is about. I don't use abyss, but it looks like it may be having an issue with the logon and fails to start. Look at the dependencies as well. You can try and adjust the account logon and try.

I know of no way to simply load the abyss module. I think your only option, should it come to it, is to uninstall the system and then reinstall the application followed by restoring a backup. Hopefully you have a backup that was taken before this issue occurred, but I would also do another backup now (leaving the prior one intact) so that you can at least try the latest and see if all goes well before doing it all again and reverting to the older backup.