Accesing 3cx From Outside The Firewall

[ole]

Hi everybody,

maybe, this question has been asked many times before, but I did not find an answer in this forum. Did I kook uo the wrong words?

I have a 3cx in my LAN, having an IP address 192.168.1.YYY. My Firewall has a fixed public IP address. The FW is configured to route port 5060 on that fixed IP address to my server. The FW is told to route port 9000-9049 to the public interface.

Thus, I can log in to the 3cx using the public IP of my FW as provider IP in the phone.

Port 5060 is routed correctly, but my SNOM 300 logs in with its private IP address 192.168.2.XXX from the other network (at home).

Now, for the outgoing voice packets as for ringing the phone, the 3cx does not have a clue, how to reach this other private network, because there is no tunnel, login was via the public IP.

Is there a way to solve this problem?

Thank you for your time.

Ole

 

[SY]

Ole,

You need to configure your external phone (at home) to use external IP of your home network for intercommunication with PBX. ("STUN", "NAT traversal", "external IP" are the keywords to find corresponding options in phone configuration)

If you cannot use NAT traversal technique in your home network environment then you need to run "3CX Tunnel" on one of your home computer and configure your phone to use it as the proxy.

Regards

 

[ole]

3cx tunnel is a mode of the VoIP phone, right?. How do I configure the new VoIP phone? The latest release has separated phone and assistant. The VoIP phone uses the tunnel, seems to work, but how do I get my SNOM to work through that tunnel?

Thank you for your time.

Ole

 

[N_G]

To make the SNOM work thru the tunnel, see this doc for more info and link to download about the Tunnel Proxy Manager

https://www.3cx.com/blog/docs/provisioning-a-remote-extension/

Also, see this latest blog post about configuring SNOM directly (without using tunnel)

http://www.3cx.com/blog/voip-howto/snom-370-remote-extension-plug-and-play/

 

[ole]

Great, I finally made it work with your help. Thank you very much!!