Solved "Access Denied" when trying to reinstall system.

[readvanced]

Hello everyone, we had our phone system we have been using the last year transferred to a new email account this morning, and after the transfer our domain went down and we have been access 3cx. On the account portal page the system is listed as "Stopped" with the options to restart or restore greyed out. If I try to re-install the system, I get an error message that says "Access Denied". Can anyone please advise?

 

[NikosT_3CX]

@readvanced bear with us, checks are being made on the background.

 

[AlexisV_3CX]

Hi @readvanced,

can you please try now and let us know?

 

[NikosT_3CX]

Issue was fixed the same day so this thread will be marked as solved and closed.