Act Integration

[PaulBC]

Hi,

we have a customer with Act CRM by Swiftpage and they want to integrate this with 3CX

I've searched the forums but it's difficult as the term "act" is too short to search on!

It looks like this may have been supported previously but not anymore, or that it can be done via TAPI but this is only for outbound call generating (ie no screen pop of the record on inbound).

What is the current situation and possible solutions please?

Thanks

 

[edossantos]

Hello @PaulBC,

You're correct, this used to be supported, but not anymore since a few years now.

The current situation is that you can make outbound calls through TAPI and the 3CX client for Windows. But no popup for inbound calls is available.

 

[PaulBC]

ah, that's a shame - thanks for the input though!