Activate License for a 3CX V12

[InsertIT]

Hey Everybody,

I ran into a big problem. Due to a server reboot, 3CX lost its license. Trying to activate the system with our license code brings up the message, that the license server could not be reached.
Firewall can't be the problem. Could it be true, so i've read somewhere, that the license servers have been shut down for older versions. Could that be true? That would be disastrous for us becuse updating to a newer version is not possible because of our older grandstream handsets that are not supportet in newer 3CX versions and for now we never had any need to update.
Does anyone have a hint for me, how to handle that problem?

Many thanks in advance,
Jens

 

[AWS2P]

you are right, license servers are unreachable anymore for the old version even more recent ones.

Only 3CX staff could help on this kind of problem.

 

[JohnS_3CX]

Hi Jens

V12 is pretty old now, even V15.5SP6 has reached end of life recently so the only way forward is V16.

There is an upgrade path you can follow here https://www.3cx.com/docs/upgrading-pbx-v16/

What Grandstream models are you currently using? They may still be supported in V16 even if they are legacy or end of life models.

You may still be able to provision them manually even if they are not supported at all.